Billing

My Order Was Canceled. What Should I Do?

Learn why your order was cancelled and what to do about it.

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How Do I Activate My Pending Order?

Learn how to activate your pending Heficed orders.

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How To Manage Authorized Payments

Learn how to manage authorized payments via Heficed's Terminal.

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Payment Reversal / Dispute / Chargeback

Learn about Heficed's policies regarding payment retrieval using reversal, disputes and chargebacks.

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How to Request a Refund

Learn how to request a refund from Heficed.

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How To Add Funds to My Credit Balance

Learn how to add funds to Heficed's credit balance.

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Can I Request a Refund?

Learn when you can request a refund from Heficed.

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How To Pay an Invoice Using My Credit Balance

Learn how to pay generated invoices using Heficed's credit balance.

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How To Change My Payment Method

Learn how to change a payment method via Heficed's Terminal.

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Why Was My Payment Rejected?

Learn about the reasons why your payment via Heficed may have been rejected.

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Will My Unpaid Invoices Be Paid Automatically From My Credit Balance?

Learn about the automatic payment method using Heficed's credit balance

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How To Change the Billing Cycle For My Service

Learn how to change billing cycles for Heficed services.

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