IP Abuse Handling
At Heficed, we are committed to making the Internet a safer place. We help you solve abuse issues related to IPs leased at Heficed in a timely manner to avoid disruption to your services.
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Secure and Protect Your IP Space with Heficed
360-Degree Monitoring
Leverage our proactive approach to keep malicious activity off your network. We ensure ongoing monitoring for spam, malware, phishing, and more together with extensive reporting to help you reduce exposure and minimize legal risks.
Direct Reporting
When dealing with abuse, time is of the essence. We have set up a straightforward abuse reporting process that allows you to file abuse complaints via email or a contact form, so we can start an immediate investigation and start the abuse handling process.
Best Practice Takedown
All takedown requests are treated with the highest priority. We follow our established best practices that cover continuous spam and malware monitoring, reputation control, and transparent abuse reporting to ensure timely takedown and minimize damage.
24/7 Monitoring
Our automatic systems detect if an IP is placed in any blocklist and allow us to take immediate action. All reports are reviewed and inspected promptly to ensure that services are used in accordance to our Terms of Service.
Professional Team
Our dedicated team works tirelessly to ensure that IP holders can take away the same quality IPs they’ve brought in in the first place. Additionally making sure that each client has access to healthy IPs for scaling their business.
Recurring Checks
Heficed monitors IP addresses and provides daily reports with insights about your IP health to enable IP holders to cross-check owned addresses within multiple databases and determine if any of them have been blocklisted as malicious.
Trusted by
IP Abuse Handling Policy
Spam Domain Monitoring
The most common abuse type, unsolicited bulk email can trigger blacklisting and cause damage to your brand reputation. We proactively monitor system alerts and notifications to detect spam scripts running on your server.
Customer Verification
When registering a new account, we follow a strict verification procedure to validate our clients and prevent fraudulent sign-ups. We perform thorough background screening and preemptively escalate suspicious accounts for an additional check from our abuse desk.
RPKI and Null-Route Control
To improve the security of BGP sessions, we implement Resource Public Key Infrastructure (RPKI) that helps prevent route leaks and hijacks. We also configure null routing to mitigate DDoS attacks, command and control botnets, and drop any malicious network traffic before it enters the protected network.
One Abuse Contact
With a single point of contact, you can be sure your abuse complaint will not be lost or go to the wrong department. Whether you reach us directly at abuse@heficed.com or fill out the Report Abuse form, your report will go right to our dedicated abuse team that will start the resolution process.
Daily IP Reputation Scans
A trusted hosting service provider, Heficed is closely monitoring IP addresses across the entire IPv4 and IPv6 space. Benefit from our automated IP reputation checks to get daily reports with up-to-date insights into your IP health.
Deploy IPv4 Using Heficed’s Infrastructure Stack
Effortlessly scale your operations worldwide using a single platform that offers subnets, powerful cloud servers, and bare-metal solutions.